All items ordered and paid for will ship within 1 business day unless otherwise noted in the product description. Once shipped, please allow 5 business days for your order to arrive with standard shipping. Orders to Hawaii, Alaska, P.O. boxes, and APO/FPO addresses will be shipped with USPS and may take up to 10 business days to arrive.We are unable to ship to forwarding addresses. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system.Free standard shipping is valid on US orders over $50 before tax and after discount. To offer a better shipping experience and rates to our customers, orders are shipped from our fulfillment center in Illinois.
All items ordered and paid for will ship within 1 business day unless otherwise noted in the product description. Please allow 10-14 business days for your order to arrive. We are unable to ship to forwarding addresses. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system. International orders may be required to pay for duties upon delivery. Herbivore does not assume responsibility for these payments. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and Herbivore does not reimburse these costs.For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order.Please note, if you choose not to pay duties on import and return the package, we may refund the order less any shipping paid. For more information regarding international orders, please refer to our International Shipping page.
We at Elixir Dew work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This unfortunately means NO changes can be made to your order once it is placed, including address changes.
If you have any problems with your order (not received, not what you were expecting, etc.) please contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up. If your order arrives damaged or defective, please contact us immediately at email@example.com so we are able to assist you and resolve the issue.We will happily replace any damaged items, however, a photograph as proof of the damage/defect is required. If an item is missing from your order, please contact us within 48 hours of receiving the package and provide a photo of everything you received, as well as the packaging. With photographic proof, you do not need to go through the return process in order to receive a replacement. At this time, we are not able to refund items that arrive damaged.Please keep in mind that the products you are buying are handmade and 100% natural so some variation from batch to batch is normal (slight changes in color for example). This does not have an effect on the product’s efficacy and are safe to use for the duration of their 12-month shelf-life.Our current office hours are 10am-6pm CST Five days a week, excluding major holidays.
We are confident that you will fall in love with the products you purchase from us. However, if you aren't satisfied with a product for any reason, simply email our Customer Support team at firstname.lastname@example.org with your order number and we’ll be happy to help you. Please note, all customers are responsible for their own return shipping costs. Return the unused portion within 30 days from the ship date. We will happily refund the purchase price (excluding the original shipping and handling fees) of the returned item(s) to the original form of payment.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.We offer returns within 30 days of purchase back to your original form of payment. To return, please pack the items safely back into the original packaging (if possible) and use the pre-paid return label enclosed in your order. Once we receive the package and inspect the product(s), the total amount minus the original shipping cost will be returned back to your original form of payment. The returned item must have at least 50% or more of the product left in the bottle/jar in order to qualify. If the product does not meet the return requirements, store credit will be issued instead. We are unable to offer exchanges or returns of partial sets at this time.Once we receive the returned item(s) at our facility, please allow 10 business days for the return to be processed. At this time, we are not able to refund orders/items that have not been marked as delivered to Elixir Dew.Please note: We are not able to refund original shipping charges as these are paid directly to the carrier.
Since our products are truly all-natural and do not contain synthetic preservatives, they have a shelf-life of 12 months. All of our products should be stored in a cool, dry place and out of direct sunlight. To maintain their freshness and stability, all of our products contain natural preservative Vitamin E. In the rare case that you purchase one of our products and find that it is not at its freshest point, please reach out to us so we are able to assist.
We are women empowered company who take our values & social responsibility seriously and embed in our work and personal life. The responsibility we feel as a person towards self, family,society, nature is the motivation for this brand. We pledge $1 from every purchase to support under privileged children & women.